12 July 2012 0 Comments

Why does community management matter?

By:

  Community management matters because it’s the most reliable way for customers to tell a company what they think. Surveys would be fine if the people writing them didn’t have a bias toward the company (as opposed to the customers) and its goals. Companies invest in it for that reason alone, though; having a clear [...]

30 June 2012 0 Comments

Zuckerpunched*

By:

or If you’re so rich, why aren’t you smart?** We wrote, in our last issue, about why we thought Facebook’s IPO was going to turn out to be a pig in a poke, and after it was summarily hammered by the market — and followed with the predictable filing of a lawsuit by people who [...]

29 May 2012 4 Comments

No There There: What Went Wrong with the Facebook IPO

By:

We’ve been paying only marginal attention (not that it was avoidable) to the approach and aftermath of Facebook’s IPO, mostly because our investment portfolio doesn’t include dumping a pile of money into a company that doesn’t seem particularly eager to share in the main benefit of owning its stock: profits. That’s not to say Facebook [...]

15 November 2011 2 Comments

The seven deadly sins

By:

If you’re in the US, you’ve probably noticed that all the trappings of the winter solstice celebration season have been in stores for several weeks, even predating the actual festivities related to the evening normally reserved for remembrance of the dead (and give adults an excuse to act like adolescents). However, several events over the [...]

30 September 2011 0 Comments

Disguising thoughts that aren’t there

By:

There are some that only employ words for the purpose of disguising their thoughts. — Voltaire (1694 – 1778), Dialogue, XIV, “Le Chapon et la Poularde” (1766) Blessed is the man who, having nothing to say, abstains from giving wordy evidence of the fact. — George Eliot (1819 – 1880) The other day, I wrote [...]