Badger Thoughts

  Community management matters because it’s the most reliable way for customers to tell a company what they think. Surveys would be fine if the people writing them didn’t have a bias toward the company (as opposed to the customers) and its goals. Companies invest in it for that reason alone, though; having a clear [...]

There was a lot of hue and cry out there a month or so ago about the guy whose daughter cried when Google figured out she was underage and shut down her account. Most of the noise is appreciative of Rich Warren’s plight and we get it; a young girl has had her lifeline to [...]

If you’re in the US, you’ve probably noticed that all the trappings of the winter solstice celebration season have been in stores for several weeks, even predating the actual festivities related to the evening normally reserved for remembrance of the dead (and give adults an excuse to act like adolescents). However, several events over the [...]

There are some that only employ words for the purpose of disguising their thoughts. — Voltaire (1694 – 1778), Dialogue, XIV, “Le Chapon et la Poularde” (1766) Blessed is the man who, having nothing to say, abstains from giving wordy evidence of the fact. — George Eliot (1819 – 1880) The other day, I wrote [...]

Last week, Google’s chairman, Eric Schmidt, spent a day in Washington subjecting himself to a little Senatorial inquiry into the way it does business, and as Stacy Higginbotham so adeptly noted on GigaOm, Congress doesn’t get Google, and Google doesn’t get Congress. At this point, though, it’s not easy to tell which will have a [...]